Refund & Return Guidelines – INSUPURE

Our Commitment to Your Satisfaction

At INSUPURE, we stand behind our products with a 60-day customer satisfaction pledge. If you find yourself unsatisfied with your purchase for any reason, you have the option to return it within 60 days of the original transaction date for a refund. To ensure a smooth return process, please adhere to the following guidelines:

• Initiate contact with our dedicated customer care team at [email protected] to obtain a unique Return Authorization (RA) code within 60 days of your purchase.
• Ensure the RA code is clearly visible with your returned merchandise.
• Upon receiving your RA code, ship the item back and provide us with both the RA code and tracking information to allow us to monitor the return's progress.
• Please note that customers are responsible for covering the cost of return shipping.
• To qualify for a refund, the product must be returned to the specified address within a 14-day window after receiving the RA code.
• All returned items should be in satisfactory condition (free from damage or excessive wear) and include any original components or accessories.

The return address for INSUPURE is: 19655 E 35th Drive. Suite 100, Aurora, CO 80011

Exceptions to Our Return Policy

The following items are not eligible for return:

• INSUPURE gift certificates
• Digital product downloads
• Select personal wellness items (for hygiene reasons)

A valid proof of purchase is mandatory for processing all returns.

Instances of Partial Reimbursement

In certain scenarios, we may only be able to offer partial refunds:

• Physical media (books, CDs, DVDs) or software that has been unsealed
• Products returned in a condition different from their original state or missing components
• Items returned outside the 60-day window from the purchase date

Refund Processing

After we've received and examined your return, you'll receive an email notification regarding the status of your refund request. For approved refunds, we'll initiate the process and apply a credit to your original payment method. Please allow for a reasonable processing time, which may vary depending on your financial institution.

Troubleshooting Refund Issues

If you're experiencing a delay in receiving your refund:

1. First, recheck your bank statements
2. Reach out to your credit card provider, as refunds can sometimes take several business days to appear
3. If necessary, contact your banking institution
4. Should you still encounter issues after these steps, please don't hesitate to reach out to our support team at [email protected]

Policy on Discounted Items

Our refund policy applies exclusively to items purchased at full price. Products bought during sales or promotions are not eligible for refunds.

Product Exchanges

We offer exchanges only in cases where items arrive defective or damaged. To initiate an exchange, please send an email to [email protected] for detailed instructions. Please be aware that we cannot process exchanges for items more than 60 days past their delivery date.

Handling Gift Returns

For items received as gifts:

• If the item was designated as a gift during purchase and shipped directly to you, you'll be issued a gift credit equivalent to the item's value
• The original purchaser will not be notified of the return in this case

For gifts not marked as such at the time of purchase, the refund will be issued to the original buyer.

If you have any questions or require clarification about our return process, please don't hesitate to contact our customer support team at [email protected]